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Kejar
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How can we help?

Most answers are one tap away in the app. If you still need us, we are here.

Help centre

In Kejar, open You, Settings, Help centre. Read the guides or open a support ticket, with screenshots if they help.

Email

[email protected]

Tell us the email of your Kejar account and your phone model.

Recording tips

  • Allow precise location for Kejar. Wait for a good GPS signal on the record screen before you start.
  • On Android, turn off battery optimisation for Kejar in your phone settings, so the phone does not stop the recording in your pocket.
  • No signal? Keep going. The activity is saved on your phone and uploads by itself when you are back online.
  • If the app closes during a recording, open it again: Kejar offers to resume or save what was recorded.
  • A heart rate strap pairs from the record screen over Bluetooth.

Signing in

  • Forgot your password? Choose Forgot password on the sign-in screen and we email you a 6-digit code.
  • No code? Check your spam folder, and that the address is the one on your account. You can ask for a new code after a minute.
  • Signed out on your other devices after changing your password? That is on purpose, to keep your account safe.

Kejar Plus and billing

Kejar Plus is paid through the App Store or Google Play, so we never see your card. To cancel or change a plan, open your subscriptions in the App Store or Google Play. Refunds follow Apple and Google policy.

Bought Plus but it is not showing? In the app, open the Kejar Plus screen and choose Restore purchases, signed in with the same store account you paid with.

Report a problem or a person

Use Report on the athlete, activity, photo, post, comment, club, event, segment, route, challenge or message. Our team reviews every report and tells you the outcome. Read our Community Guidelines.

For a concern about a child, see our Child Safety Standards. In an emergency, call 999.

Your data and account

  • Download your data: Settings, Download my data.
  • Delete your account: Settings, Delete account, or without the app.
  • How we use your data: our Privacy Policy.

Company details

Kejar is operated by Auraprima Global (M) Sdn Bhd (SSM 202001023908 (1380228-X)), No 14A, Jln Kencana 1A/21, Tmn Pura Kencana, 83300 Sri Gading, Batu Pahat, Johor, Malaysia. Email [email protected].

Petua merakam

  • Benarkan lokasi tepat untuk Kejar. Tunggu isyarat GPS yang baik di skrin rakam sebelum mula.
  • Di Android, matikan pengoptimuman bateri untuk Kejar dalam tetapan telefon, supaya telefon tidak menghentikan rakaman dalam poket anda.
  • Tiada isyarat? Teruskan. Aktiviti disimpan di telefon dan dimuat naik sendiri apabila talian kembali.
  • Jika apps tertutup semasa merakam, buka semula: Kejar menawarkan untuk menyambung atau menyimpan apa yang telah dirakam.
  • Tali kadar jantung disambungkan dari skrin rakam melalui Bluetooth.

Log masuk

  • Lupa kata laluan? Pilih Lupa kata laluan di skrin log masuk dan kami e-melkan kod 6 digit.
  • Tiada kod? Semak folder spam, dan pastikan alamat itu ialah alamat akaun anda. Anda boleh meminta kod baharu selepas seminit.
  • Terlog keluar di peranti lain selepas menukar kata laluan? Itu disengajakan, untuk keselamatan akaun anda.

Kejar Plus dan bil

Kejar Plus dibayar melalui App Store atau Google Play, jadi kami tidak pernah melihat kad anda. Untuk membatalkan atau menukar pelan, buka langganan anda di App Store atau Google Play. Bayaran balik mengikut dasar Apple dan Google.

Sudah membeli Plus tetapi tidak dipaparkan? Dalam apps, buka skrin Kejar Plus dan pilih Pulihkan pembelian, dengan akaun kedai yang sama yang digunakan untuk membayar.

Laporkan masalah atau orang

Guna Lapor pada atlet, aktiviti, gambar, pos, komen, kelab, acara, segmen, laluan, cabaran atau mesej. Pasukan kami menyemak setiap laporan dan memberitahu anda keputusannya. Baca Garis Panduan Komuniti kami.

Bagi kebimbangan tentang kanak-kanak, lihat Piawaian Keselamatan Kanak-kanak kami. Dalam kecemasan, hubungi 999.

Data dan akaun anda

  • Muat turun data anda: Tetapan, Muat turun data saya.
  • Padam akaun anda: Tetapan, Padam akaun, atau tanpa apps.
  • Cara kami menggunakan data anda: Dasar Privasi kami.

Butiran syarikat

Kejar dikendalikan oleh Auraprima Global (M) Sdn Bhd (SSM 202001023908 (1380228-X)), No 14A, Jln Kencana 1A/21, Tmn Pura Kencana, 83300 Sri Gading, Batu Pahat, Johor, Malaysia. E-mel [email protected].