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Delete your Kejar account

Kejar by Auraprima Global (M) Sdn Bhd. You can delete your account and data at any time.

Kejar oleh Auraprima Global (M) Sdn Bhd. Anda boleh memadam akaun dan data anda pada bila-bila masa.

In the app

  1. Open Kejar and go to the You tab.
  2. Open Settings, then Delete account.
  3. Confirm. Your profile is hidden at once and the account is deleted after 14 days. If you sign in during that time, a request you made in the app is cancelled.

Without the app

Email [email protected] from your account's email address with the subject "Delete Kejar account". We confirm the account is yours, then process it. A request by email is processed by our staff and is not cancelled by signing in: email us again if you change your mind.

What is deleted

  • Your account, activities, photos and other data, permanently, after 14 days.
  • Your messages are emptied and your files deleted.

What is kept

  • Support conversations, as a company record with your text removed.
  • Transaction records are kept for 7 years, as Malaysian tax and company law requires.
  • Audit log entries about your account, which move to a closed archive after 365 days and are kept for 2 years.

Before you go

Deleting your account does not cancel Kejar Plus. Cancel it first in the App Store or Google Play.

Want a copy of your training? In the app, open Settings and choose Download my data for a ZIP with your profile and every activity as GPX.

Dalam apps

  1. Buka Kejar dan pergi ke tab Anda.
  2. Buka Tetapan, kemudian Padam akaun.
  3. Sahkan. Profil anda disembunyikan serta-merta dan akaun dipadam selepas 14 hari. Jika anda log masuk dalam tempoh itu, permintaan yang anda buat dalam apps dibatalkan.

Tanpa apps

E-mel [email protected] daripada alamat e-mel akaun anda dengan subjek "Padam akaun Kejar". Kami mengesahkan akaun itu milik anda, kemudian memprosesnya. Permintaan melalui e-mel diproses oleh staf kami dan tidak dibatalkan dengan log masuk: e-mel kami semula jika anda berubah fikiran.

Apa yang dipadam

  • Akaun, aktiviti, gambar dan data lain anda, secara kekal, selepas 14 hari.
  • Mesej anda dikosongkan dan fail anda dipadam.

Apa yang disimpan

  • Perbualan sokongan, sebagai rekod syarikat dengan teks anda dibuang.
  • Rekod urus niaga disimpan 7 tahun, seperti yang dikehendaki undang-undang cukai dan syarikat Malaysia.
  • Log audit tentang akaun anda, yang dipindahkan ke arkib tertutup selepas 365 hari dan disimpan 2 tahun.

Sebelum anda pergi

Memadam akaun tidak membatalkan Kejar Plus. Batalkan dahulu di App Store atau Google Play.

Mahu salinan latihan anda? Dalam apps, buka Tetapan dan pilih Muat turun data saya untuk ZIP berisi profil dan setiap aktiviti sebagai GPX.